Confidentiality

 NHS confidentiality

Practice policy

Riverside Surgery has a policy of complete confidentiality and all our staff sign a confidentiality clause in their contracts.

“Riverside Surgery has a policy of complete confidentiality and all our staff sign a confidentiality clause in their contracts.”

We follow the NHS guidance on confidentiality, (known as the Caldicott Guidance), which includes not only personal medical records but also aspects of computer and other electronic security. This is one of the reasons why our staff are not permitted to leave the results of investigations on answer phones even at a patient’s request.

It also means that we are unable to discuss a patient’s medical details with anyone else even if they have been asked, for example, to find out a result while they are visiting the Surgery themselves. The practice makes records of consultations on computer and is registered under the Data Protection Act.

You can be sure that anything you discuss with any member of this practice, doctor, nurse or receptionist will remain confidential.


Younger people and confidentiality

Even if you are under 16 nothing will be said to anyone – including parents, other family members, care workers or tutors without your permission.

The only reason why we might have to consider passing on confidential information,  without your permission,  would be to protect you or someone else from serious harm.

We would always try to discuss this with you first. If you are being treated elsewhere -for example at a hospital or family planning clinic. It is best if you allow the doctor or nurse to inform the practice of any treatment you are receiving.