Freedom of Information

Freedom of Information requests

Publication Scheme

  1. Practice Information
  2. Services
  3. Staff
  4. Local Health Board Details
  5. Finance
  6. Practice Policies
  7. Contact Information
  8. Publication Scheme

    1. Practice Information

    Class Description

    In this class we publish general information about the practice.

    • Register with the practice
    • Make an appointment
    • Surgery times
    • Availability of doctors
    • Telephone consultations
    • Home visits
    • Repeat prescriptions
    • Test results
    • Letters and reports
    • Staff training
    • Access medical records
    • Comments, feedback and complaints

    2. Services

    Class Description

    In this class we publish information about the services provided by the practice.

    • General Medical Services
    • Family Planning
    • Diabetes
    • Respiratory Disease
    • Heart Disease
    • Child Health
    • Well Person Checks
    • Smears
    • Travel Advice

    3. Staff

    Class Description

    In this class we publish information about the Primary Health Care Team working in the practice.

    • Doctors
    • Practice Nurses
    • Receptionists
    • Health Care Assistant
    • Prescribing Clerk
    • Secretary
    • Practice Manager
    • Assistant Practice Manager
    • District Nurses
    • Specialist Diabetic Nurse
    • Dietician
    • Midwife

    4. Local Health Board Details

    Class Descriptions

    In this class we publish contact details for the Neath Port Talbot Local Health Group.

    The ABMU Health Board contact information:
    ABMU Health Board Neath Port Talbot Locality Office
    Suite ‘A’
    Britannic House
    Llandarcy
    Neath
    SA10 6JQ

    Telephone – 01792 326500
    Fax – 01792 326501
    E-Mail – nptlhb@neathporttalbotlhb.wales.nhs.uk
    Website: Neath Port Talbot Local Health Group


    5. Finance

    Class Description

    In this class we publish financial information about how the practice spends public funds. We are committed to a culture of openness, however we are only able to provide gross figures because of the provisions of the Data Protection Act 1998 and an individuals right to privacy under Human Rights legislation.


    6. Practice Policies

    Class Description

    In this class we publish a number of practice policies, at present only a limited number are available but we intend publishing more as soon as is practicable. Please read the information on copyright in the Publication Scheme section below before downloading documents from this site.

    Please note you will require a program capable of reading PDF files to view the documents. If you experience any difficulty, a free copy of Adobe Reader may be downloaded from the Adobe website.

    Some of the documents are large, please allow time for the file to download


    7. Contact Information

    Class Description

    In this class we publish contact details for Riverside Surgery.

    Main site

    Primary Care Resource Centre
    Moor Road, Port Talbot
    SA12 7BJ

    Tel: (01639) 813868
    Fax: 01639) 816350


    8. Publication Scheme

    Class Description

    In this class we will publish any changes we make to this Publication Scheme. We will also include details of our policy regarding charging for information provided through this scheme and publish any proposed changes or additions to publications already available.

    Access for All

    It is the intention of Riverside Surgery to make reasonable provision to members of the public who have learning disabilities, sight impairment or any other condition that would make normal access to information difficult. Further details on the provision of this facility can be obtained from:

    Primary Care Resource Centre
    Moor Road, Port Talbot
    SA12 7BJ

    Tel: (01639) 813868
    Fax: 01639) 816350

    Practice Manager

    Cost of Information

    For the most part, we will charge you only for hard copies or copying onto media (e.g. CD ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

    a) Via the Riverside Surgery’s Website free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.

    For those without Internet access a single print-out as on the Website would be available by post, by personal application to:

    Primary Care Resource Centre
    Moor Road, Port Talbot
    SA12 7BJ

    Tel: (01639) 813868
    Fax: 01639) 816350

    A first-class stamped addressed A4 envelope must be provided.

    Requests for multiple printouts, or for archived copies of documents, which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

    b) Leaflets and brochures – free of charge on, for example, services we offer to the public. A list is available from the Publication Scheme Officer at the LHB.

    c) E-mail will be free of charge unless it says otherwise.

    The charges will be reviewed regularly and be in line with other NHS organisations.


    Copyright

    The material available through this Publication Scheme is subject to the Riverside Surgery’s copyright unless otherwise indicated. Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner. Where any of the copyright items in this Publication Scheme are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status. Permission to reproduce material does not extend to any material accessed through the Publication Scheme that is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned. For HMSO Guidance Notes on a range of copyright issues, see the HMSO Website: www.hmso.gov.uk/guides.htm or contact:

    HMSO Licensing Division
    St Clements House
    2-16 Colegate
    Norwich NR31BQ

    Tel: 01603 621000
    Fax: 01603 723000