GP ‘Out of Hours’ Service

Out of Hours Service

111 is the new free-to-call number for people to access the GP service out-of-hours

What happens when you call the 111 service and request a GP appointment
  • A trained call handler will answer your call and take some personal details and information about the problem you are calling about and direct you to the correct service to meet your needs.
  • Abertawe Bro Morgannwg University Health Board provide GP services when your surgery is closed including Bank Holidays.  If you need to see a doctor, a GP will call you back to assess the your needs.  You will be offered self-help advice, or an appointment at one of the three ABM primary care centres in Morriston, Neath Port Talbot and the Princess of Wales hospitals.  If the GP thinks it is necessary, a home visit may be arranged.
  • The Out of Hours Service is intended to provide access to GP services in an emergency.  Please do not contact the service about problems that can be safely left until your surgery is open.
  • The GP Out of Hours surgery is able to supply prescriptions for medications in an emergency only. Please do not contact the service to request routine repeat medication
  • Typetalk is available to patients in the out of hours period – Tel: 18011 111.

Emergencies

If you have a serious injury or are suffering from sudden chest pain, breathlessness, convulsion or suspected stroke you should dial 999 and ask for an ambulance

Accidents that cause severe injuries will be dealt with in Accident and Emergency (A&E) units at the either Morriston Hospital or Princess of Wales, Bridgend.

Less severe injuries not suitable for treatment by your own GP can be treated at the Minor Injuries Unit (MIU) of Neath Port Talbot Hosital (wounds requiring suturing, minor burns, injuries of the ankle or wrist where a fracture cannot be excluded etc.

A&E is not alternatives to your GP.  Do not go to A&E/MIU simply because your doctor cannot see you straight away.

Using A&E and 999 services for minor problem may prevent others with life threatening conditions from getting immediate care.

All patients are seen on a basis of clinical need, not how they arrive at the hospital.