Revised Appointment System

The practice has introduced a revised appointment system in response to Coronavirus (COVID-19) circulating in the community. The new arrangements will be reviewed on a regular basis and adapted as we learn more about this disease.

If you are concerned that you may be infected with coronavirus (COVID-19) and your symptoms are mild:

  • DO NOT contact the GP surgery
  • DO NOT attend a pharmacy
  • DO NOT attend a hospital
  • DO NOT call NHS Wales 111
  • DO enter home isolation and stay in your home for 7 days.
  • If your symptoms worsen during home-isolation, are no better after 7 days or you unable to cope with home isolation contact NHS Wales 111 ONLINE using the link below.
  • If you have no internet access, telephone NHS 111.
  • For a medical emergency dial 999.

Coronavirus (COVID-19) is a respiratory disease which for most people is a mild illness that people recover from within 7 days. However, vulnerable people including those over 60 years of age and those with chronic conditions are at increased risk of being severely affected.

The practice has temporarily suspended routine chronic disease clinics to avoid vulnerable patients attending the surgery and potentially being exposed to coronavirus (COVID-19) infection. As we learn more about this disease we will review arrangements for monitoring chronic disease.

Patients with chronic conditions eg, diabetes, COPD, asthma, renal impairment, heart disease etc are advised to monitor their condition and contact the surgery if concerned. A telephone appointment with a nurse or doctor will be arranged to assess your condition.

Mothers are advised to continue to bring children for routine immunisations when invited to attend. It is very important that children are protected against common childhood diseases..

Patients concerned about their health should continue to contact the surgery in the normal way. You will receive a telephone call from a GP to discuss your concerns. Our priority is to help our vulnerable patients and those who are in most need, which means the wait time to speak to a doctor may be longer than usual – particularly as we’re getting more calls than normal.